Kayako blog

PyLiveResponse running on OSX 10.5

We are very excited to announce the creation of a new project called PyLiveResponse.

PyLiveResponse is an open-source (GPL) application (the project is hosted at Sourceforge) that aims to bring the LiveResponse desktop application functionality to all of the major desktop platforms. It is written in Python and uses the Qt (v4) application framework.

It is currently being developed by Ravinder Singh, a Kayako technician. However, development and contributions are open to everyone (especially if you know Python!).

Binaries for Mac, Linux and Windows are currently available.

Project link: http://sourceforge.net/projects/pyliveresponse

Discussion thread: http://forums.kayako.com/f48/pyliveresponse-open-source-liveresponse-desktop-app-mac-linux-windows-19980/

What currently works?

• Visitor monitoring
• Live chat with visitors
• Staff statuses: “Online” and “Away”
• Visitor information
• Chat status
• Proactive chats: Request and Forced
• Conferencing
• Staff-to-staff chats
• Full UTF-8 support