Thousands of our customers rely not just on our software, but to host and support their helpdesk on our software-as-a-service platform. Kayako OnDemand takes the headaches away; global availability, fast network, service and upgrades all taken care of.
As part of our ongoing efforts to improve communication and to live and breathe transparency, we’ve published a new Kayako OnDemand status page, detailing our service availability over the last month, three months and six months, a monthly breakdown over the year and a new @KayakoOps feed for updates and alerts.
We’ve been hosting helpdesks for nearly a decade
We brought helpdesk SaaS to the world in July 2003, which means we’ve been doing this for nearly a decade. That’s a lot of experience, and it is with that experience we have built a platform and service thousands of business rely on.
Global availability, high standards and clear communication
Our global monitoring system checks each of our system components from more than 15 locations all over the world, every single minute to ensure robust, global availability.
If an availability issue affects just a number of customers, we include that into the availability figure as an average.
Not stopping here
There is much more to follow. We’re continuing to invest heavily in our OnDemand platform; bulking up the technology, redundancy and our supporting team, making sure we are best placed to continue to deliver one of the most reliable helpdesk experiences to our customers and to their customers.
We will also be continuing to improve our status reporting; adding real-time updates and notifications to the status page as well as a historical availability record. Stay tuned!