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Home / Kayako Blog / Product Updates / Kayako Mobile for iOS 1.1.0 Now Available In the App Store

Kayako Mobile for iOS 1.1.0 Now Available In the App Store

June 21st, 2012 • Jamie Edwards • 4 Comments

We are very pleased to announce that Kayako Mobile for iOS 1.1.0 is now available in the App Store.

This release introduces some fundamental under-the-hood changes, with substantial improvements to speed, responsiveness and general feel of app navigation.

Kayako Mobile for iPhone

Changes

  • iPad: Completely new sliding panel engine for greater responsiveness and smoother interactions with the app
  • General performance improvements (navigating tickets especially on bust desks, sliding panels)
  • Smoother animations (account, ticket and ticket post list scrolling)
  • Cosmetic tweaks and bug fixes
  • Clear button (‘x’) on text fields
  • Automatic sync when adding a new helpdesk accounts

What’s next?

It doesn’t stop there! We are currently working on:

  • Custom field support for tickets
  • A major UI overhaul
  • User profile support

Get the update

The latest 4.40 update for your helpdesk is required in order to use Kayako Mobile.

Share your feedback!

We would love to hear your feature requests and suggestions in the Kayako Mobile forum. Please do not use an app review to report a support issue, as we are unable to respond to reviews or reliably identify who posted them.

By Jamie Edwards

Involved in Kayako's product and business strategy, and always working closely with the dev team on the product roadmap.

Spread the word

  • jmekayako

    If you like the app, feel free to leave an App Store rating!

  • Si

    Hi, were using your hosted version of Kayako Fusion v4.40.1148 and I have downloaded the app, but when i try to access our helpdeski keep getting the following message:

    “Connection error
    Your helpdesk needs to be updated to 4.40.986 or newer”

    Is this just a bug that needs to be resolved with the app or do I need to set something in the admin area of our helpdesk?

    Cheers

    • jmekayako

      Hi Si,

      What URL are you entering into the app? It should be the URL to your helpdesk – not /staff or /admin

  • http://www.neteffects.com.au/helpdesk help desk

    Another great integration from 2012 that we should all look forward of improving or adding some new features this 2013.

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