We’ve been hard at work integrating Kayako with all of your favourite apps and services. It’s now easier to unify information throughout your organization: bring information together and manage content in other apps from your Kayako helpdesk.
A 360-degree customer view, evolving the helpdesk into a customer service platform – that means more information at your agent’s fingertips, better decisions, faster resolutions and ultimately a unified business.
Here’s a round-up of what we’ve released recently:
Link Kayako support tickets to Basecamp todo items, and manage linked todo lists without leaving Kayako. Export Kayako tickets as new Basecamp todo items and view and manage linked todos (with all their comments) in Kayako.
With this module for Drupal which uses the Kayako API, enable easier ticket submission for your customers who can create and update tickets directly from Drupal-powered website interfaces.
Accounting in the cloud. Integrate Kayako ticket time tracking and customer information with Freshbooks.
Create time entries in Freshbooks from Kayako and link Kayako tickets and user accounts to Freshbooks users, tasks and projects.
We’ve created a module for Joomla, which allows you to offer single sign-on between Kayako and Joomla, as well as a drop-in Kayako interface for your customers to raise and view tickets without leaving your website.
Easy email newsletters, now synced with your helpesk. With the Mailchimp integration app, you can synchronize your Kayako helpdesk users with Mailchimp lists and allow your customers to subscribe to Mailchimp lists from the helpdesk.
SAML single sign on
SAML single sign-on integration allows end-users (your customers) to authenticate and login to a Kayako helpdesk using external identities, including Facebook, Twitter and integration with your own idP server.
The WHMCS integration app enables ticket creation, viewing and updating tickets without heaving to leave the WHMCS client area. Customers can also find answers to their queries by using the Kayako knowledgebase, made available within the WHMCS interface.
Yammer is your private, enterprise social network. We use it and love it!
After integrating your Kayako helpdesk with Yammer, you’ll be able to push ticket updates to your Yammer feed, and will also be able to view Yammer posts within Kayako.
Integrate your Kayako helpdesk with your WordPress blog or WordPress-powered website.
Easy live chat roll-out across your WordPress site, and quickly take public conversations off-air from within the WordPress control panel by converting WordPress comments into Kayako to tickets.
Even more apps and integrations from the community
We’re not the only ones building apps for your helpdesk. Community developers and third-party vendors are building and sharing apps to extend and enrich the helpdesk. We’ve listed some of the most popular apps on the new Apps page – press ‘Made by Friends’ to see what’s on offer:
Apps for Kayako OnDemand customers
Currently, these helpdesk apps and integrations are only available for Kayako Download customers (who install and maintain Kayako on their own webservers). We’re working on bringing them to our OnDemand customers – stay tuned.
Got an integration request? Let us know by leaving a comment!