We are working on a new component for Kayako desktop applications (InstaAlert, SyncWorks and the operators’ application) which will automatically check for new application versions and optionally download and install them for you.
We understand that opinions about automatic updaters vary, as do organization network security and rules. So, we are asking customers to contribute their thoughts and ideas about the matter in this forum thread: http://forums.kayako.com/f56/automatic-pc-software-updater-read-me-25233/
Your input will help us tailor the automatic updater to suit your needs and network requirements. We really appreciate your feedback!
PyLiveResponse running on OSX 10.5
We are very excited to announce the creation of a new project called PyLiveResponse.
PyLiveResponse is an open-source (GPL) application (the project is hosted at Sourceforge) that aims to bring the LiveResponse desktop application functionality to all of the major desktop platforms. It is written in Python and uses the Qt (v4) application framework.
It is currently being developed by Ravinder Singh, a Kayako technician. However, development and contributions are open to everyone (especially if you know Python!).
Binaries for Mac, Linux and Windows are currently available.
Project link: http://sourceforge.net/projects/pyliveresponse
Discussion thread: http://forums.kayako.com/f48/pyliveresponse-open-source-liveresponse-desktop-app-mac-linux-windows-19980/
What currently works?
- Visitor monitoring
- Live chat with visitors
- Staff statuses: “Online” and “Away”
- Visitor information
- Chat status
- Proactive chats: Request and Forced
- Conferencing
- Staff-to-staff chats
- Full UTF-8 support
In anticipation that innovative and extremely useful applications will be developed by the community, have decided to release full protocol documentation for many of our add-on protocols.
So far, we have released documentation for InstaAlert (the desktop ticket alerting tool) and KaykakoMobile. We look forward to publishing the others soon!
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