Kayako blog

Kayako is proud to announce the immediate availability of SupportSuite, eSupport and LiveResponse 3.40.00 Release Candidate 1.  This release repairs more than 20 defects.  This release candidate stage is intended to test the waters for the next upgrade.  If all goes well, as did with the 3.30 release, we hope for a stable release within a week or so.  The 3.40 release represents significant refinement for many of our customers.

Among the refinements in this version are alterations to accommodate new long-format Outlook GUIDs, some updates to international language support, fixes several defects in the RFC822 parser we were using and improved it to allow better error handling for broken email addresses, and resolved several lingering time-related defects.  There are also a number of under the hood changes which enhance privacy, and a number of small cosmetic changes.  We’ve also laid some new security groundwork, including a patch for the bundled HTML Tidy plugin’s register_globals defect.

In order to get the ball rolling, we are offering a free one-month extension to the support and upgrades of the first sixteen customers who request an upgrade to the RC1 package.  This offer is available to any owned license customer with current support and upgrade service.  To request, please post in this forum page, then mail a link to the upgraded desk to jamie.edwards at kayako dot com, so that we can verify.  The first sixteen requests in the forum thread will be accepted.  (Hosted customers have permanent upgrade and support, and so giving them a free month isn’t particularly meaningful.)