More Than 150 Improvements, Fixes and a Kayako Mobile Update Roundup

Kayako 4.51 introduces more than 150 improvements and fixes to your helpdesk, including a number of updates to Kayako Mobile for Android and Kayako Mobile for Windows Phone.

More than 150 improvements, fixes and APIs

Kayako 4.51 is a chunky maintenance update, bringing with it a number of improvements:

Fixes and improvements – more than 150 fixes and improvements to make your helpdesk experience even better.
New APIs – we have added support in the Kayako API for self-service, including news, the knowledgebase and the troubleshooter.
PHP 5.4 support – if you have installed Kayako on your own server, Kayako now supports PHP 5.4 (and requires at least PHP 5.3).
Security – all of the latest security fixes and enhancements.

Kayako OnDemand customers have already been updated. Kayako Download customers with an active product updates and support subscription can find the updated installation package in my.kayako.com and the upgrade guide can be found here.

A detailed technical change log for this update (4.51) is available, and our what’s new page has been updated with a summary of the new features.

Bursting with knowledge

The helpdesk is a hive of knowledge and activity. Your team creates knowledge when interacting with and solving your customer’s issues, and knowledge is captured using Kayako’s easy-to-use self-service tools.

We want to make it easier to release and exploit the full potential of that knowledge helpdesk throughout your organization, which was the driver for the new self-service support added to the Kayako API.

You can now capture new self-service content from other apps and services and share your existing self-service content stored in the helpdesk. Fetch, create, update and manage knowledgebase articles and categories, troubleshooter and helpdesk news postings. Find out more about in the Kayako developer wiki.

Kayako Mobile looking great on the iPhone 5

Kayako Mobile for iOS has been updated to take full advantage of the new, elongated iPhone 5 display.

Now you can see more information, tickets and ticket replies with less scrolling and navigation.

The latest Kayako Mobile for iOS with this update is now available in the App Store.

Custom fields now available in a pocket… near you*

Kayako Mobile for Android and Kayako Mobile for Windows Phone now support custom fields in tickets. You can now access the custom fields of your tickets on the go – ideal for work in the field and getting the full picture on the go.

We will bring custom field support to Kayako Mobile for iOS soon.

(* Ok, that may have sounded better in our heads.)

Jo Claes

Hi Jamie, I like the 4.51 update but what about the jira integration?
- http://www.twitter.com/jmedwards Jamie Edwards
  
  Hi Jo – I know, we’re anxious for it too. Unfortunately we hit some delays due to some issues in our new R&D office where this was being handled and which we have been getting up and running this year. We’re back on it now and it should be released soon. When it is, you’ll read about it here.
Prasad De Silva

Hi Jamie, I tried to connect to Kayako Android app with my wife’s phone. Their company they use Kayako 4.3. I could not connect as it says you should meet the minimum version requirements and get 404 error. HD URL: http://ekwaservice.com/support/
- http://www.twitter.com/jmedwards Jamie Edwards
  
  Hi Prasad, I’d check (1) The URL you are entering in the app is correct (it should be http://ekwaservice.com/support/) and (2) That your helpdesk is using a correct version for mobile – that’s 4.40 or later. If your helpdesk is 4.30, you’ll need to update your helpdesk in order to use the Kayako Mobile apps.
  
  Hope this helps. If it doesn’t, please contact our support team: https://my.kayako.com
  - Prasad De Silva
    
    Thanks Jamie.
  - http://www.ox.ee/ Eugene Savitsky
    
    We are using 4.50.1636, but on Android I get “make sure you are using 4.30+”. http://tugi.ox.ee/staff
    
    Tnx.
    - http://www.twitter.com/jmedwards Jamie Edwards
      
      Hi Eugene, please contact us about it: https://my.kayako.com (PS: also make sure you’re not pointing the app at /staff – just the helpdesk URL).
http://www.neteffects.com.au/helpdesk help desk

Another great mobile integration that we should all be thankful for because of the security updates and bursting knowledge that the system has to offer.
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http://www.facebook.com/rik.williams.50 Rik Williams

Hi
Is SMS messaging back on the roadmap? If so, when is it scheduled for?
Rik
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