Kayako blog

An important update to our flagship products – eSupport, SupportSuite and LiveResponse is now available from the Kayako Members’ Area.

** We are recommending that all customers upgrade to 3.60.02 at this point in time. **

This is a maintenance release that contains security fixes as well as other notables:

• Support for multibyte ticket searching.
• Dropping use of PHP’s short tags in anticipation of PHP 6.
• Ticket autoclose warning and final notification e-mails now optional (Settings -> Tickets).
• Option in config.php to switch between mbstring and iconv processing of e-mails.
• Support for third-party Blackberry Kayako application.
• Option added to set a secure cookie flag (Settings -> Security) when (and only when) SSL is in use.
• Improved end-user error messages in the support centre; no more permission related fatal errors.
• Support for Microsoft’s MHT format.
• Recursive attachment parsing of .EML attachments.
• Improved Google Chrome support.

The list of bugs fixed in this release is quite extensive; nearly 70 bugfixes are included.  See the announcement on our forums for a complete list of the bugs that are fixed as well as a template diff list to see what changes have been made to the default templates so you can merge them.

A big thanks to everyone who participated in the early adoption / Release Candidate testing program.  We really appreciate it!