Busy people notice delays the most. This has never been more clear to me than when I’m trying to negotiate the busy London Underground system, rushing between meetings and appointments. The tourists beside me seem to stroll at a snail’s pace, unaffected by the people blocking their path ahead. Whereas every wasted second and every lost step makes me grind my teeth with irritation.
Providing support to busy people provides just as many opportunities for frustration. It’s essential to provide an effortless experience to move them from ‘ARGH’ to ‘ahhhh’ as quickly as possible. As both a busy person and a helper of busy people, I’ve compiled 5 tips for helping the busiest of the bees. (more…)