Something BIG is happening.
We’re seeing new communities grow around the world of customer service and support: new people, speaking a new language.
We’re seeing customer support pros work alongside product managers, marketers and engineers to change the way their companies build relationships with their customers.
We’re seeing them talk about customer onboarding, retention, and taking ownership of better communication processes to give their customers better experiences.
The field of customer service is not evolving, it’s being actively redefined by the people on the frontlines.
Lucky for us, they’re also super social.
Here’s our shortlist of customer support pros who hold key roles in customer support at their companies by day, and spend their free time engaging in some of the best conversations on #custserv in the Twitterverse and beyond.